General Questions
Q: What is Rabinkov Electric Supply?
A: Rabinkov Electric Supply is an online store that specializes in providing high-quality electrical equipment such as transformers, switchgear, breakers and more. We offer a wide range of products to meet the diverse needs of our customers.
Q: Do you sell both residential and commercial electric equipment?
A: Yes, we offer electrical equipment for both residential and commercial applications. Our product catalog includes items suitable for various environments and purposes.
Q: Are the products on your website brand new?
A: Yes, all the products available on our website are brand new unless explicitly stated otherwise. We believe in delivering products of the highest quality to ensure customer satisfaction.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other popular online payment methods. You can select your preferred payment option during the checkout process.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on your location. Please check the shipping information on our website or contact our customer support team for more details.
Products and Ordering
Q: How can I place an order on your website?
A: To place an order, simply browse our product catalog, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page to provide your shipping details and complete the payment process.
Q: Can I modify or cancel my order after it has been placed?
A: We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that changes or cancellations may not be possible if the order has already been processed or shipped.
Q: How long does it take to process and ship an order?
A: We strive to process and ship orders as quickly as possible. Typically, it takes 1-3 business days for us to process your order before it is ready for shipment. Shipping times may vary depending on your location and the shipping method chosen during checkout.
Q: What should I do if I receive a damaged or defective product?
A: In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or initiating a return and refund process.
Returns and Refunds
Q: What is your return policy?
A: We have a hassle-free return policy. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a refund or exchange. Please review our Returns and Refunds page on our website for more detailed information.
Q: How long does it take to process a refund?
A: Once we receive the returned item(s), we will inspect them to ensure they meet our return policy criteria. After the inspection, we will initiate the refund process. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
Q: Are there any items that cannot be returned?
A: While most of our products are eligible for returns, there may be certain items that are non-returnable due to safety reasons. Please contact our customer support team for more information regarding specific items.
Contact and Support
If you have any further questions, concerns, or need assistance, our customer support team is here to help. You can reach us through the following channels:
- Email: Support@Rabinkovelectricsupply.com
- Phone: (954) 531 3426 (Monday-Friday, 9 AM - 5 PM EST)
- Contact Form: You can also reach out to us by filling out the contact form available on our Contact Us page. Simply provide your name, email address, and message, and we will get back to you as soon as possible.
We value your feedback and strive to provide the best possible service to our customers.
Please note that the information provided in this FAQ page is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support team directly.