Thank you for shopping at Rabinkov Electric Supply. We strive to provide you with a seamless and satisfying shopping experience. This Shipping and Returns Policy is designed to inform you about our shipping methods, estimated delivery times, and return/exchange procedures. Please read this policy carefully before making a purchase.
Shipping:
1. Processing Time:
Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the date of purchase. Please note that custom or personalized items may require additional processing time.
2. Shipping Methods and Delivery:
We offer various shipping options, including standard shipping, expedited shipping, and international shipping (if applicable). The available shipping methods will be displayed during the checkout process.
The estimated delivery time will depend on the selected shipping method and your location. Please refer to the carrier's tracking information for the most up-to-date delivery status.
3. Shipping Costs:
Shipping costs will be calculated and displayed during the checkout process. The exact shipping fees may vary based on the total weight, dimensions, and destination of the package.
4. Shipping Restrictions:
Certain items may be subject to shipping restrictions or regulations based on their nature or destination. We will do our best to notify you if any such restrictions apply to your order.
Returns and Exchanges:
1. Return Eligibility:
We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please note that certain products, such as personalized or perishable items, may not be eligible for return.
2. Return Process:
If you would like to initiate a return or exchange, please contact our customer service team with your order details and reason for return. We will provide you with further instructions and a return shipping address (if applicable).
Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service and obtaining a proof of shipment.
3. Refunds and Exchanges:
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be processed promptly.
Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error or a defective product.
4. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
If you have any questions or require further assistance regarding our shipping and returns, please don't hesitate to contact our customer service team.